Purpose and Objectives
To provide products and services which meet the quality expectations of Company‘s customers and which represent value for money. Company strives to attain the following objectives:
- Effective Process & Control
- Implement and maintain effective processes to ensure Company‘s operations and activities are planned and undertaken in a way that assures a conforming product for all clients – both internal and external.
- Ensuring Compliance
- Implement and maintain a quality management system consistent with legislation and other requirements including the internationally recognised ISO 9001:2015 standard.
- Consistent Monitoring and Continuous Improvement
- Create a quality environment and culture that continues to monitor, review and improve the Quality Management System
- Effective Reporting & Investigation
- Establish effective reporting and investigation processes to identify and resolve quality non-conformities and take relevant action to prevent recurrence.
Scope
The Quality Management Policy applies to all operations of Company.
Policy Statement
Company is committed to quality management in its service to customers by meeting their needs and expectations while conducting the organisation’s operations and supplying reliable services through the application of appropriate technology, process control and management techniques.
Company is committed to continual improvement of its processes and services to achieve increased customer satisfaction. A framework has been developed as part of Company Quality Management System for establishing, implementing, achieving and reviewing our quality objectives. Company will endeavour to make quality the focus of all of its activities by regularly reviewing its quality policies and providing leadership for the continual improvement of its quality management system. Such reviews and improvements will be based on the changing needs and requirements of its customers. Quality Management at Company is based on six fundamental principles:
- Quality Commitment – the organisation and its employees and contractors actively endorse and demonstrate support for the Quality Management Policy and foster the development and preservation of a quality focused culture within the organisation.
- Quality Responsibility – Quality Management is the responsibility of all employees, contractors, volunteers, work experience students and trainees.
- Quality Management Employees and Resources – Employees are trained, supported and resourced appropriately in order to perform their duties in a manner consistent with the Quality Management System.
- Quality Management Data and Information – Processes are in place to ensure the consistent collection, analysis and retention of quality management data and information.
- Quality Management Practices – Consistent and effective practices will be identified and communicated throughout the organisation through Plans, Policies, Procedures, Templates and Forms.
- Quality Management Improvement – Critical, honest and timely self-review and evaluation of practices and processes will be conducted to ensure ongoing suitability and adequacy.
Responsibilities
Company management will endeavour to show its commitment to quality by ensuring the availability of resources so that relevant personnel can plan and implement all documents and procedures necessary to create an efficient and easy to use Quality System. The Quality Officer appointed will have the authority to plan and implement all relevant documentation necessary to create a cost-efficient and easy to manage system that ensures areas for continual improvement by means of Internal Auditing, System Improvements and Management Review.
The Company Quality Assurance Management Team meets at least once every twelve (12) months. All employees of Company are responsible for the quality of their own work and conformance to accepted procedures and specifications.