Purpose
The purpose of this procedure is to provide guidelines and information to effectively manage a ‘first response’ to an injury at our company’s site(s).
Scope
This procedure applies to all workers of this company and visitors including contractors, volunteers, work experience students, trainees and clients.
In the case of an incident occurring and medical response of first aid is required:
Dialling 000
- Survey the scene – check for danger – is it safe?
- Check for a response to the injured person – does the person respond?
- Call for help – send for a first aider – call Emergency Services personnel e.g. ambulance – DIAL 000
- When calling 000, stay on the phone until told to hang up
Tell the operator:
- your name
- your location
- that you need an ambulance
- Give the operator an accurate description of where the accident is. If the accident is off the road, you may need to have someone standing roadside to direct the ambulance to the scene.
- Stay with the injured person until help arrives
- Reassure them!
- If you are a first aider or when help arrives provide first aid
Dialling 106
Text Emergency Relay Service
If you have a hearing or speech impairment and your life or property is in danger, you can contact police, fire or ambulance on 106 directly through a TTY (also known as a teletypewriter or textphone). It is not possible to contact emergency services using the Short Message Service (SMS) on your mobile telephone.
The Australian 106 Text Emergency Relay Service is provided as part of the National Relay Service (NRS). The service is available 24 hours a day, 365 days a year and calls made using the 106 service are given priority over other NRS calls.
- Using the 106 Text Emergency Relay Service
- Dial 106, which is a toll-free number
- You will be asked if you want police (type PPP), fire (FFF) or ambulance (type AAA). Note Speak and Listen (or voice carry over) users just need to say ‘police’, ‘fire’ or ‘ambulance’ to the relay officer
- The relay officer will dial the correct service and stay on the line to relay your conversation
- As a TTY is connected to a fixed line, the emergency service can locate where you are calling from
- You will be asked to confirm your address
- The 106 service can only be dialled from a TTY, it cannot be used by:
- an ordinary phone
- text message (SMS) on a mobile phone, or
- internet relay.
Dialling 112
- Dialling 112 directs you to the same Triple Zero (000) call service and does not give your call priority over Triple Zero (000).
Note: All injuries must be documented on an Incident report form and submitted through the appropriate channels. This should be completed as quickly as possible to the event to preserve details or specifics in your memory.
Definitions
000 – Emergency services phone number in Australia (there is also two secondary emergency call service numbers – 112 and 106).
106 – The Australian 106 Text Emergency Relay Service is provided as part of the National Relay Service (NRS). The service is available 24 hours a day, 365 days a year and calls made using the 106 service are given priority over other NRS calls.
112 – 112 is an international standard emergency number which can only be dialled on a digital mobile phone. It is accepted as a secondary international emergency number in some parts of the world, including Australia, and can be dialled in areas of GSM network coverage with the call automatically translated to that country’s emergency number. It does not require a simcard or pin number to make the call, however phone coverage must be available (any carrier) for the call to proceed.
911 – 911 is the emergency telephone number used in other countries such as the United States and Canada. This number should not be used in an emergency in Australia. If dialled within Australia, this number will not re-route emergency calls to Triple Zero (000).