Purpose and Objectives
This Policy sets out Company‘s legislative obligations and approaches to managing, handling and reporting on complaints.
Scope/Coverage
This Policy is applicable to all staff, volunteers and contractors.
Policy Statement
- Company is committed to providing a healthy and safe workplace and continuously improving its work health and safety performance and management system by:
- developing, implementing and maintaining a systematic work health and safety management system that ensures
- compliance with applicable work health and safety legislation, Codes of Practices, Australian Standards and other prescribed requirements.
- establishing measurable objectives and targets aimed at eliminating by prevention or effectively controlling hazards that may cause injury or illness and demonstrating work health and safety leadership.
At Company we are committed to promoting excellence in work health and safety leadership through:
- encouraging and supporting innovative, healthy and safe work practices.
- allocating sufficient financial and human resources for the effective implementation of the work health and safety
- management system.
- communicating information and consulting with employees and other persons about work health and safety matters.
- integrating health, safety and well-being into all aspects of our business.
- implementing work health and safety risk management principles and practices
- promoting a work health and safety reporting and learning culture.
- evaluating and reviewing Company‘s work health and safety management system practices, including policy implementation.
- providing our employees with the necessary training to achieve better practice health, safety and wellbeing outcomes.
Context
Complaints about Company Services
Company takes all complaints about its services seriously and is committed to responding quickly and efficiently. Complaints may be lodged by an affected person either in writing or verbally. The department referred to in the complaint will be responsible for the initial investigation. Company will follow the Actionable Communications Procedure to investigate complaints initially. Complainants not satisfied with the outcome of the investigation conducted by the department may appeal the decision to the CEO for investigation under the Administrative Action Complaint Management Procedure.
Complaints about Company Staff
Complaints about the behaviour or actions of staff may be made either in writing or verbally. Company‘s Human Resources are responsible for the initial investigation and will follow their approved policies and procedures. Once HR has finalised the investigation, the staff member may be able to appeal the decision.