Purpose of the Policy
All new customers to the business must be reviewed and accepted in accordance with this policy.
Procedures
Choosing a New Customer
A new customer must support our business with good credit quality, prompt payments, etc.
For each new customer the following information table must be completed prior to agreeing services.
Customer Background Information
- Business Name of Customer
- Location of Customer
- Products/Services required by customer
- Name of business owner/ sales representative:
- How many years has the customer been trading?
Customer Review checklist
For each new customer being considered the following checklist must be completed:
- Have trade references been sourced for the new customer?
- Has the customer been informed of the trade terms of and agreed to these terms?
- Has the new customer completed a credit application form?
- Has the Personal Property Securities Register (PPSR) been reviewed?
Appointment of Customer
- The appointment of a new customer will be authorised by the CEO.
- Each new customer will have a credit limit set. This credit limit will be set in accordance with the Customer Credit Limits policy.
- All new customers must be given a New Customer Letter which must be signed and returned by the customer before any sales are to take place.
- All relevant details of the new customer will be entered into the financial system by CFO once approval is obtained from CEO.
- CEO will review information entered into the financial system to ensure all information is correct.
- The sales department will be notified within one week of the new customer being approved.