Purpose and Objectives
Our Company aims to maintain continuous improvement, the suitability and effectiveness of the safety management system needs to be continually reviewed. The benefit of this is that an effective safety management system supports overall improvement in work performance.
Scope
The continuous improvement strategy should provide appropriate remedial action, as highlighted in both internal and external audits.
The Company management should review and evaluate their safety management system at defined intervals. The scope of the review should be comprehensive, though not all elements of a safety management system need to be reviewed at once, and the review process may take place over, scheduled times.
Policy Statement
Senior management’s commitment to quality is vital to the improvement of all safety management systems. To achieve ongoing improvements, commitment must extend beyond satisfying minimum regulatory requirements. The process is more likely to be effective if the senior executive is actively involved in reviewing the system outcomes and if prompt corrective action is taken to rectify any identified deficiencies.
Reporting performance
Senior management’s commitment to quality is vital to the improvement of all safety management systems. To achieve ongoing improvements, commitment must extend beyond satisfying minimum regulatory requirements. The process is more likely to be effective if the senior executive is actively involved in reviewing the system outcomes and if prompt corrective action is taken to rectify any identified deficiencies.
Auditing
Reporting to an external authority encourages strong accountability for safety system performance.
Executive Company teams are encouraged to strive to achieve better practice by reporting audit outcomes to external stakeholders. Suggested tactics include reporting audit outcomes in annual reports and to their relevant supervisor.
Systems data
The Company shall ensure that its methods for collecting data for continuous improvement are:
- cyclical
- measurable
- incremental
- Inclusive
This methodology shall be applied to all aspects of Company work activity, from small initiatives to organisational-wide processes.
Our Company aims to make all functions and resources work better and more efficiently over time. Executive teams implement continuous improvement policies and strategies to help to:
- Encourage participation from staff and volunteers
- Improve communication between volunteers, staff and management
- Reinforce your commitment to creating a positive work environment
- Provide an objective basis for decision making
- Create a proactive and planned approach to improving how things are done.
Collect feedback
Our Company intends to implement a process where the regular capture feedback and information about how the efficiency and efficacy of Company programs are working. This will be done by:
Conducting regular surveys:
- Organising focus groups or more formal feedback sessions.
- Collating any feedback sent through your complaints or compliments systems – or if you don’t have these systems think about making a form available through your website or intranet.
- Completing a volunteer exit interview when a volunteer leaves, or a feedback session when their probation period comes to an end.
- Making it a part of your performance management process
- Holding a consultation phase and speaking to people in your organisation and key clients.
- Conducting regular internal audits.
- Having an external agency conduct a full-service audit.
Identifying improvements
Our Company executive management shall conduct regularly scheduled meetings to review gleaned worker/client feedback and project-related data. Outcomes shall be measured against key performance indicators to track ongoing performance where targets shall be either reviewed or reaffirmed in accordance with Company executive policy guidelines and goals.
Implementing changes
The Company shall implement changes in stages via departmental rollout to determine efficacy before spreading it across your whole organisation. This follows a basic Plan-Do-Check-Act process. This is a cycle which tests the change in the real work setting – by planning it, trying it, looking at the results, and acting on what is learned.
Responsibilities
Continuous improvement is an organisational culture and a responsibility of all Company staff, workers, volunteers and affiliated contractors.