Chapter 6.1 – Workplace Behaviour

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PURPOSE & SCOPE

This procedure is to outline the approach taken by our company to deliver high quality training and assessment to its students with courses that have Workplace Visit requirements. This procedure applies to all employees and clients of our company.

DEFINITIONS

AQF means Australian Qualifications Framework which can be accessed at http://www.aqf.edu.au/

ASQA means Australian Skills Quality Authority which is the national VET regulator and the RTO’s registering body

Course means any nationally recognised qualification, unit of competency, skill set or short course delivered by the RTO.

CONDUCT WORKPLACE VISITS

  1. Trainers/assessors will visit workplaces at course defined / required frequencies for students participating in workplace based programs, or programs that include a workplace based component.
  2. Visits may include training, support and/or assessment.
  3. Liaise with the student and the supervisor about the visit prior to attending but it is also the student’s responsibility to ensure relevant people in the workplace know the trainer/assessor is due.
  4. Discussions held with the student during the visit will be documented on the Workplace Visit Form.
  5. Visits may include a component of workplace observations requiring the completion of set tasks and/or observation of routine work duties – this will be outlined in the relevant task instructions for the unit/module/cluster.
  6. Ensure that, prior to attending the visit, appropriate arrangements are in place for observing the relevant tasks to be demonstrated.
  7. The workplace supervisor may also be required to provide completed Third Party /Supervisor Reports to verify the student’s workplace skills. The trainer/assessor will liaise with the relevant person to ensure they have been completed and can be collected on the day.
  8. Assessment outcomes are to be recorded in accordance with the Assessment Processes in this procedure.

ENGAGE WITH WORKPLACES DURING VISITS

Make contact with relevant personnel during the workplace visit to ensure the workplace is engaged and involved in the student’s training program. This may be to:

  1. Provide support and guidance on the workplace’s involvement in the Course.
  2. Answer any questions they have
  3. Address issues relating to the student’s performance relevant to the Course; and/or
  4. Check on the completion of third party/supervisor reports.
  5. Gather feedback about our company, the Course and the workplace’s involvement.

COLLECT FEEDBACK DURING VISITS

  1. Students and workplaces are to be asked for feedback during workplace visits. Use: Student Visit Surveys, Employer Visit Surveys, Quality Indicator Employer Satisfaction Survey, Student Exit Survey, and/or Employer Exit Survey.
  2. Refer to Quality Assurance Policy and Procedure on Feedback and Surveys.

RESPONSIBILITY OF

  1. CEO
  2. Compliance Manager
  3. Training Manager

RECORDS MANAGED BY

LMS

APPLICABLE LEGISLATION / STANDARDS

Standards for Registered Training Organisations (RTOs) 2015

PROCEDURE APPROVED BY CEO

Refer to Company implementation plan for signed documents