Interested Parties

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Regulators

Needs / expectations:
  • Maintain compliance with Legislation and other obligations.
Objectives:
  • Maintain compliance.
  • Ensure current licencing.
  • Notifications.
  • Consultation.
  • Evidence.
Risk: Extreme
Regulators

Neighbours/Community Members of the Public

Needs / expectations:
  • Maintain compliance with Legislation and other obligations.
Objectives:
  • Maintain compliance.
  • Ensure current licencing.
  • Notifications.
  • Consultation.
  • Evidence.
Risk: Extreme
Neighbours/Community Members of the Public

Directors

Needs / Expectations:
  • Minimize stress. Maintain lifestyle. Organisational influence (depending on appointment)
Objectives:
  • Implement appropriate systems.
  • Maintain monitoring & measurement of work.
  • Ensure adequate reporting.
Risk: High
Directors

Owners/Shareholders

Needs / Expectations:
  • Minimise stress. Maintain lifestyle. Receive adequate return on investment. Organisational influence (major shareholders).
Objectives:
  • Implement appropriate systems.
  • Maintain monitoring & measurement of work.
  • Ensure adequate reporting.
  • Ensure business is viable and profitable.
Risk: High
Owners/Shareholders

Partners (Personal)

Needs / Expectations:
  • Minimise stress. Maintain lifestyle.
Objectives:
  • Ensure business is viable and profitable.
Risk: High
Partners (Personal)

Staff / Contractors

Needs / Expectations:
  • Adequate remuneration. Return home safely. Safe work environment. Work satisfaction and security. Career opportunities. Professional development. Contract conditions. Maximize long-term collaborative benefits.
Objectives:
  • Implement appropriate systems.
  • Maintain monitoring & measurement of work.
  • Ensure adequate reporting.
  • Provide adequate resources.
  • Consultation.
  • Ensure business is viable and profitable.
Risk: High
Staff / Contractors

Clients

Needs / Expectations:
  • Clients.
Objectives:
  • Implement appropriate systems.
  • Maintain monitoring & measurement of work.
  • Ensure adequate reporting.
  • Provide adequate resources.
  • Consultation.
  • Ensure business is viable and profitable.
  • Ensure Client focus.
  • Good communication and fast response.
  • Feedback data regarded.
Risk: High
Clients

Suppliers

Needs / Expectations:
  • Adequate and timely remuneration. Creditworthy alliance. Maximise relationship benefits.
Objectives:
  • Consultation.
  • Both businesses are viable and profitable.
Risk: High
Suppliers

Competitors

Needs / Expectations:
  • Take business away from the company.
Objectives:
  • Business practices in place so not adversely impacted by competitors.
  • Maintain awareness of recent changes in competitor activity.
Risk: High
Competitors

Trade Unions

Needs / Expectations:
  • Employment conditions. Working conditions.
Objectives:
  • Maintain good working relationships.
  • Introduce good working practices.
Risk: Low
Trade Unions

Insurers

Needs / Expectations:
  • Minimal or no exposure.
Objectives:
  • Make no or minimal claims.
  • Maintain prompt payment.
  • Have effective risk management and mitigation in place.
Risk: Medium
Insurers